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Dear all,</div>
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A message for all academic staff involved in teaching or advising students:</div>
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<span style="color: rgb(0, 0, 0); font-family: calibri, helvetica, sans-serif; font-size: 12pt; background-color: rgba(0, 0, 0, 0);">Now that the new session is starting, I'd like to remind staff of an important issue:</span><br>
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<span style="font-family: calibri, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0);"> </span></p>
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<span style="font-family: calibri, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0);">If you have a meeting with a student who is reporting a problem or asking for help, you are advised to follow up the meeting
with an email to the student briefly outlining what has been discussed and what has been advised. </span></p>
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<span style="font-family: calibri, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0);">This really helps to ensure that</span></p>
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<span style="font-family: calibri, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0);">(a) the student is clear on what you have advised, particularly if there are several options;</span></p>
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<span style="font-family: calibri, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0);">(b) the student has information to refer back to – when they are distressed they often don’t take it all in;</span></p>
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<span style="font-family: calibri, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0);">(c) you have a note in writing of support suggested in case of a subsequent complaint about lack of support incorrect advice.</span></p>
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<span style="font-family: calibri, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0);"> </span></p>
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<span style="font-family: calibri, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0);">If you are in doubt about how to advise a student, Brian, Alison, Nigel and I can all help you. </span></p>
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<span style="font-family: calibri, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0);"> </span></p>
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<span style="font-family: calibri, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0);">Although the students are told about the various support/welfare services, they often don’t remember the information and need
to be told again when they meet with you. It helps to include the relevant links in the email.</span></p>
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<span style="font-family: calibri, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0);"> </span></p>
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<span style="font-family: calibri, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0);">A complaint previously made against the Department by a student resulted in a recommendation by Faculty that advice given to
students in private meetings be put in writing, both for clarity and so that there is a record of the conversation having taken place.</span></p>
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<span style="font-family: calibri, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0);"> </span></p>
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<span style="font-family: calibri, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0);">Thanks,</span></p>
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<span style="font-family: calibri, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0);"> </span></p>
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<span style="font-family: calibri, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0);">Gabrielle</span></p>
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<font face="Calibri,sans-serif" size="2"><span style="font-size:11pt"><font color="#1F497D"><b>Gabrielle Weir</b></font></span></font></div>
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<font face="Calibri,sans-serif" size="2"><span style="font-size:11pt"><font color="#1F497D"><b>Physics Department Manager</b></font></span></font></div>
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<font face="Calibri,sans-serif" size="2"><span style="font-size:11pt"><font color="#1F497D"><b>Faculty of Science | University of Strathclyde</b></font></span></font></div>
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<font face="Calibri,sans-serif" size="2"><span style="font-size:11pt"><font color="#1F497D">Room JA805, John Anderson Building, 107 Rottenrow East, G4 0NG United Kingdom</font></span></font></div>
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<font face="Calibri,sans-serif" size="2"><span style="font-size:11pt"><font color="#1F497D">t: +44 (0)141 548 3267 | e: </font><a href="https://nemo.strath.ac.uk/owa/redir.aspx?SURL=zMXfEWhyIaoQxmwJxBsGyR_zt2eSPbsKFKmQ5_imp9YgUFUleyvWCG0AYQBpAGwAdABvADoAZwBhAGIAcgBpAGUAbABsAGUALgBsAC4AdwBlAGkAcgBAAHMAdAByAGEAdABoAC4AYQBjAC4AdQBrAA..&URL=mailto%3agabrielle.l.weir%40strath.ac.uk" target="_blank"><font color="#0563C1">gabrielle.weir@strath.ac.uk</font></a></span></font></div>
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<font face="Calibri,sans-serif" size="2"><span style="font-size:11pt"><a href="https://nemo.strath.ac.uk/owa/redir.aspx?SURL=sa5AZtfxhg94kpFCapJgl_G8n1oevZuNSU5U-6e4nGEgUFUleyvWCGgAdAB0AHAAOgAvAC8AdwB3AHcALgBzAHQAcgBhAHQAaAAuAGEAYwAuAHUAawAvAHMAYwBpAGUAbgBjAGUALwBwAGgAeQBzAGkAYwBzAA..&URL=http%3a%2f%2fwww.strath.ac.uk%2fscience%2fphysics" target="_blank"><font color="#0563C1">www.strath.ac.uk/science/physics</font></a></span></font></div>
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<font face="Calibri,sans-serif" size="2"><span style="font-size:11pt"><font size="2" color="#1F497D"><span style="font-size:10pt"> </span></font></span></font></div>
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<font face="Calibri,sans-serif" size="2"><span style="font-size:11pt"><font size="2" color="#1F497D"><span style="font-size:10pt">The University of Strathclyde is a charitable body, registered in Scotland, with registration number SC015263</span></font></span></font></div>
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