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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">FYI<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">
<a href="mailto:isd-major-incident-bounces@lists.strath.ac.uk">isd-major-incident-bounces@lists.strath.ac.uk</a> [isd-major-incident-bounces@lists.strath.ac.uk] on behalf of
<a href="mailto:servicedesk@strath.ac.uk">servicedesk@strath.ac.uk</a> [servicedesk@strath.ac.uk]<br>
<b>Sent:</b> 10 November 2015 16:42<br>
<b>To:</b> <a href="mailto:isd-major-incident@lists.strath.ac.uk">isd-major-incident@lists.strath.ac.uk</a><br>
<b>Subject:</b> [isd-major-incident] Information Services Major Incident 274917 has been RESOLVED.</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><u><span style="color:crimson">This message is for information only. No action is required on your part.</span></u><span style="color:black">
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Information Services Major Incident <b>274917</b> was resolved at <b>10/11/2015 4:39 PM</b> by
<b>Michael Hughes (Learning Technology & Enhancement Development)</b>. <br>
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</span><u><span style="color:crimson">Resolution Details:</span></u><span style="color:black">
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<u>End User Resolution:</u> <br>
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<o:p></o:p></span></p>
<pre><b><span style="color:black">This was due to a problem experienced today with enrolments on Myplace. Every morning Myplace updates it’s enrolments on classes from the data in the student and staff database. <o:p></o:p></span></b></pre>
<pre><b><span style="color:black"><o:p> </o:p></span></b></pre>
<pre><b><span style="color:black">This morning there was an issue with this synchronisation process which resulted in many students being in a ‘suspended’ state in their Myplace classes. We have rerun this update and students have access to their classes in Myplace. This process was completed by 1430 on 10th November.<o:p></o:p></span></b></pre>
<pre><b><span style="color:black"><o:p> </o:p></span></b></pre>
<pre><b><span style="color:black">If you are still not seeing your classes in the class list, please ‘Refresh class list’ and then it should return to normal.<o:p></o:p></span></b></pre>
<pre><b><span style="color:black"><o:p> </o:p></span></b></pre>
<pre><b><span style="color:black">The LTE Team and ITS are continuing to investigate this issue.</span></b><span style="color:#1F497D"><o:p></o:p></span></pre>
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